Note
A cartridge may not work when you first put it into the printer. This is because air has entered the print head when the old cartridge was removed.
To rectify this, run the 'clean print head' utility a number of times to flush the fresh ink through.
A printer's utility programs can be found in the printer's properties.
In Windows, Click Start > Settings > Printers.
Right Click on the required printer and select Properties.

Having
problems?
Compatible cartridges
(e.g. Epson, Canon, Xerox)
Problem - Cartridge not printing
/ patchy printing
1. Ensure that the tear-off strip
has been removed.
2. Clean the print heads (according
to your printer manual) and perform a print test. If there is no improvement
then go to step 3.
3. Perform 5 cycles of the clean
print head procedure (without printing anything between cycles) and leave to
stand overnight. DO NOT perform any print tests until the following day.
Problem -
Cartridge not recognised
1. Check that there
is a computer chip attached to the front of the cartridge
2. Ensure that the
cartridge is seated correctly in the cartridge holder
3. Delete any items
in the printer queue, turn off your
printer, re-boot your computer, the turn the printer on again
4. Remove the
cartridge and wipe the chip with lightly moistened tissue paper. Allow to dry
and re-insert cartridge into printer.
5. Your printer may
recognise that the cartridge you are using is not their own brand and might ask
you if you wish to continue. Always click 'Yes'. Clicking 'No' may alter your
printer's software settings.
(NB. Printing problems caused
by the user adjusting their printer's settings are not covered by the guarantee
as the problem was not caused by the inkjet cartridge)
Remanufactured cartridges
(e.g. Hewlett Packard, Lexmark, Samsung)
Problem - Cartridge not printing
/ patchy printing
1. Remove cartridge from printer,
cover the print head with a kitchen towel and shake firmly.
2. Place the cartridge print head
down on a moistened pad of kitchen paper. Leave to stand for 5 minutes and then
dab the cartridge lightly on the wet towel until the ink(s) show on the paper.
3. Re-insert the cartridge into the
printer and perform a print head cleaning cycle as per your printer manual.
Problem -
Cartridge not recognised
1. Remove cartridge from printer wipe
the chip and print heads with lightly moistened tissue paper. Allow to dry and
re-insert cartridge into printer.

IMPORTANT
INFORMATION

ceased
to trade in inkjet cartridges on 31st December 2007
This was a very difficult decision but enables us to
concentrate on other ventures within the Print4Less group.
